Question 1

Can you cater for dietary requirements?

Accepted Answer

Whilst we follow best practice at all times, we would like to highlight that all dishes we serve are produced in an environment where allergens are also prepared and cooked. Therefore we are unable to guarantee the environment will be completely allergen free. We cannot cater to the following intolerances and restrictions;
- Dairy
- Alliums
- Mushroom
- Vegan
- Sulphite
We urge you to have an open mind and ask for your confidence in our preparations; therefore, we do not make menu adaptions for dislikes. We can alter our menus for vegetarians, pescatarians and strict allergies or intolerances not mentioned above. We must have at least 48 hours notice to honour this and must be informed when booking. If you are making a group booking, it is your responsibility to make us aware of dietary requirements of your party. Unannounced dietary requirements will not be catered for and a charge will still be applicable.

Question 2

Do you allow children in the restaurant?

Accepted Answer

We allow children as young as 12 in the restaurant, and we love it when they enjoy either of our Pine experiences. Please be aware that we do not offer a children's menu for either service and a seat in the restaurant is a fixed price depending on service, regardless of age. All children should be supervised by an adult at all times to avoid any potential disruptions to other guests.

Question 3

Is there wheelchair access?

Accepted Answer

Yes, though our restaurant is on the first floor there is both an access ramp and service elevator in place to allow you to enjoy the experience in the main restaurant.

Question 4

Are babies allowed in the restaurant?

Accepted Answer

Unfortunately not.

Question 5

Are walk ins allowed?

Accepted Answer

We are a reservation only restaurant with minimum notice of 48 hours.

Question 6

What table sizes are available?

Accepted Answer

We offer parties from 1-6 people, however due to the popularity of tables of 2, you are more likely to find an available table for 4-6 guests.

Question 7

Can I reschedule my booking?

Accepted Answer

Yes, by contacting the restaurant via email or phone with at least 48 hours notice. Please note; this does not include voicemail messages.

Question 8

What happens if I do not turn up for my booking?

Accepted Answer

Credit card details are required to secure your booking if you have used a voucher to make your reservation. No payment is taken from the card used however in the event that a booking is not honoured in whole or in part, which includes reducing numbers, or is cancelled with less than 48 hours notice a fee of £165 per person for an evening reservation will be applicable to the card provided.

A deposit is required of £50 per person. Any cancellations within our 48 hour cancellation policy are non refundable. Any cancellations requested, regardless of time before cancelling, where a deposit has been paid will be subject to a 5% fee for processing and application fees through our payment provider.
If you have booked for our chef's table experience, the full payment of the menu is required at the point of booking. We have a 72 hour cancellation policy for the chef's table experience and cancellations made within this time are non refundable. Any cancellations requested, regardless of time before cancelling, where a deposit has been paid will be subject to a 5% fee for processing and application fees through our payment provider.

Question 9

I'm running late for my booking, what should I do?"

Accepted Answer

Please arrive on time for your booking, and contact us if you are running late. Please note that arriving more than 15 minutes late may result in missing part of your experience.

Question 10

Are there any car parking facilities?

Accepted Answer

Yes, there is a free car park on site.

Question 11

Is there a dress code?

Accepted Answer

There is no dress code required at Pine.

Question 12

Can I bring my own wine?

Accepted Answer

We do not allow any outside wine, we do, however, offer carefully selected wine pairings to accompany our menu. Our sommelier, Vanessa, will be more than happy to discuss your options.

Question 13

What accommodation is near by?

Accepted Answer

Closest to Pine are Hygge cabins which are also located at Vallum farm. There is also Matfen Hall Spa Hotel which is a 5 minute drive to the nearest village of Matfen.

Question 14

How can I get to Pine with public transport?

Accepted Answer

The nearest train station is Corbridge Railway Station (5.6 miles). From here we would recommend using a taxi service to complete your journey.

Question 15

Do you allow dogs at Pine?

Accepted Answer

Unfortunately, we do not allow dogs into the restaurant at this time with the exception of guide dogs or assistance dogs.

Question 16

How long should I expect my dining experience to last?

Accepted Answer

We recommend allowing 3-3.5 hours for the full dining experience. For the Midweek Short menu and the lunch menu we ask you to allow 2.5-3.5 hours.

Question 17

Can you recommend a taxi company to hire?

Accepted Answer

Absolutely, we thoroughly recommend planning your journey to the restaurant with local driver Guy Hunter from Hunter Taxis. To book a taxi, please call 07786620661. We can also help arrange a taxi for your departure on the evening of your visit to allow you to enjoy your experience at your own pace.

ADDRESS

Vallum Farm,

Military Road,

East Wallhouses,

NE18 0LL

GET IN TOUCH

info@restaurantpine.co.uk

01434 671 202

SERVICE HOURS

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